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Office Management, Business Administration & Retail Customer Service - Level 3 Diploma

CPD Accredited ! Free Certification | FREE Retake Exam | Lifetime Access | No Hidden Fees

Online Training Academy

Summary

Price
£12 inc VAT
Study method
Online, On Demand What's this?
Duration
2.6 hours · Self-paced
Qualification
No formal qualification
CPD
10 CPD hours / points
CPD What's this?
Certificates
  • Digital certificate - Free
  • Reed Courses Certificate of Completion - Free
Additional info
  • Tutor is available to students
1 student purchased this course

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Overview

Step into the world of professional mastery where business acumen meets organisational finesse. This comprehensive course seamlessly weaves together the threads of Office Management, Business Administration, and Retail Customer Service, transforming you into a virtuoso of corporate excellence. Unlock the gateway to success as you delve into the intricacies of effective office administration, honing skills that transcend the ordinary and catapult you into the echelons of business leadership.

Key Features:

  • CPD Certified
  • Free Certificate from Reed
  • CIQ Approved
  • Developed by Specialist
  • Lifetime Access

CPD

10 CPD hours / points
Accredited by CPD Quality Standards

Curriculum

1
section
15
lectures
2h 36m
total

    • 1: Module 01: Introduction to Business Administration 07:09
    • 2: Module 02: Administrator Proficiency Skills 09:16
    • 3: Module 03: Conflict Management Strategies 07:48
    • 4: Module 04: Corporate Brand Development 10:51
    • 5: Module 05: Organizational Structure Design 14:29
    • 6: Module 06: Ethics and Customer-Centric Teams 14:43
    • 7: Module 07: Efficient Operations Management 06:22
    • 8: Module 08: Leadership Essentials and Employee Training 09:50
    • 9: Module 09: Financial Management and Succession Planning 08:34
    • 10: Module 10: Product Marketing Strategies 22:57
    • 11: Module 11: Building Successful Teams and Products 10:52
    • 12: Module 12: Effective Retail Management 13:46
    • 13: Module 13: Sales Process Optimization and Customer Checkout 04:56
    • 14: Module 14: Understanding Financial Terms in Business 13:01
    • 15: CPD Certificate - Free 01:00 PDF

Course media

Description

From mastering conflict resolution to crafting a corporate brand that resonates, each module serves as a stepping stone towards managerial prowess. Dive deep into the art of building robust organisational structures and cultivating a customer-centric ethos. Leadership essentials await, equipping you with the skills to train employees for success, manage operations seamlessly, and ensure financial prowess. Whether you're navigating the intricate dance of retail management or decoding the nuances of the sales process, this course offers a holistic journey through the corridors of business expertise. Join us, and let your career trajectory soar to new heights, armed with the knowledge to shape businesses and leave an indelible mark in the realm of corporate excellence.

Course Curriculum

  • Module 01: Introduction to Business Administration
  • Module 02: Administrator Proficiency Skills
  • Module 03: Conflict Management Strategies
  • Module 04: Corporate Brand Development
  • Module 05: Organizational Structure Design
  • Module 06: Ethics and Customer-Centric Teams
  • Module 07: Efficient Operations Management
  • Module 08: Leadership Essentials and Employee Training
  • Module 09: Financial Management and Succession Planning
  • Module 10: Product Marketing Strategies
  • Module 11: Building Successful Teams and Products
  • Module 12: Effective Retail Management
  • Module 13: Sales Process Optimization and Customer Checkout
  • Module 14: Understanding Financial Terms in Business

Learning Outcomes:

  • Master conflict resolution techniques vital for effective office management.
  • Design and implement organisational structures to enhance operational efficiency.
  • Develop skills to build and nurture a compelling corporate brand identity.
  • Cultivate ethics within your team, focusing on exceptional customer care.
  • Acquire essential leadership skills for training employees and ensuring success.
  • Gain proficiency in retail management, from product placement to customer checkout.

Who is this course for?

  • Aspiring office managers seeking comprehensive administrative and leadership skills.
  • Business professionals aiming to enhance their strategic and ethical decision-making abilities.
  • Individuals interested in retail management and customer service excellence.
  • Those seeking knowledge in designing organisational structures and managing operations.
  • Entrepreneurs desiring a holistic understanding of business administration and retail.

Career path

  • Office Manager
  • Business Administrator
  • Corporate Brand Manager
  • Retail Manager
  • Operations Specialist
  • Customer Service Team Lead

Questions and answers

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Certificates

Digital certificate

Digital certificate - Included

Reed Courses Certificate of Completion

Digital certificate - Included

Will be downloadable when all lectures have been completed.

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Legal information

This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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